Terms & Conditions

Welcome to Fiora Brae Flowers. By using our services, you agree to the following terms and conditions. Please read them carefully before purchasing.

About Fiora Brae Flowers:

Fiora Brae Flowers is an independently owned small floristry business based in Gloucestershire, United Kingdom.

If you have any questions, please contact:
📧 georgia.ivana97@gmail.com
📍 Gloucestershire, UK

Products & Availability:

All custom floral arrangements are handcrafted using fresh, seasonal flowers.

Due to the natural and perishable nature of flowers:

Availability and appearance may vary from photos shown online or on social media.
If specific blooms are unavailable, I will make suitable substitutions of equal or greater value, maintaining the overall look, feel, and colour palette of your order.
I take great care to ensure your flowers are fresh and handled with love from creation to delivery.

Bookings, Enquiries & Deliveries:

Fiora Brae Flowers currently offers workshops and custom floral designs by enquiry only.

All bookings begin with a form submission or direct email enquiry.
Once I receive your enquiry, I will get in touch to discuss availability, design ideas, pricing and location.
Your booking is only confirmed once details have been agreed and any required deposit/payment has been received.

I currently deliver custom orders within Cheltenham and nearby areas.
If you’re unsure whether your address is within range, please contact me before ordering.
Pick-up or market collection can be arranged by request.

For more information, please see my Delivery Policy.

Payments:

All payments for custom orders are due at the time of the agreed order. For workshops, a deposit is required to secure your workshop booking. Payments are processed securely through trusted third-party providers (e.g. Stripe, PayPal, or Square).

Fiora Brae Flowers does not store full payment details.

Cancellations, Refunds & Returns:

Custom orders may be cancelled up to 72 hours before your scheduled delivery for a full refund.
Cancellations made after this period may be partially refunded at my discretion, as flowers are perishable and may already have been ordered or prepared.
I do not accept returns due to the perishable nature of flowers.
If your custom flowers arrive damaged or incorrect, please contact me within 24 hours of delivery with photos, and I will do my best to resolve the issue promptly.

Workshops

A non-refundable deposit (25%) is required to secure your date, with the balance due two days prior to the scheduled workshop.
Final pricing will depend on group size, workshop type (flower crowns or wreaths), seasonal flower choice and travel distance.

Cancellations & Changes

If you need to cancel or reschedule, please provide at least 7 days’ notice before the workshop date.
Cancellations made with more than 7 days’ notice may be refunded
Cancellations made with less than 7 days’ notice may be non-refundable or only partially refundable, as flowers and materials are ordered in advance.
If participant numbers change, please let me know as early as possible. Final numbers are usually confirmed 5 days prior to the scheduled event.

Travel & Location

Workshops are held at your chosen venue (home, workplace, community space etc.) within Gloucestershire and surrounding areas, subject to agreement.
The client is responsible for ensuring there is suitable space (e.g. table, chairs, reasonable lighting) for the workshop to take place.
Additional travel fees may apply for locations outside my usual delivery area.

Health & Safety

Sharp tools (such as scissors and wires) are used during workshops.
Participants are responsible for using tools sensibly and following guidance provided during the session.
Children must be supervised by an adult at all times, and I reserve the right to refuse participation if I feel safety may be compromised.

Market Sales & Custom Orders:

All market purchases are made in person and subject to stock availability.

Custom orders (large arrangements) should be requested at least one week in advance to allow time for sourcing and preparation. A deposit may be required for large or bespoke orders.

Intellectual Property:

All content on this website , including text, images, designs, and branding- is the property of Fiora Brae Flowers and may not be copied, reproduced, or used without written permission.

Limitation of Liability:

While every effort is made to deliver high-quality products and reliable service, Fiora Brae Flowers is not responsible for delays or non-delivery caused by circumstances beyond my control (e.g., severe weather, supply chain issues, courier delays, or customer unavailability).

Once flowers are delivered or left in a safe location as instructed, responsibility for their care passes to the customer.

Privacy:

Your privacy is important to me. Please review my Privacy Policy to understand how your personal information is collected, used, and protected.

Governing Law:

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the UK courts.